I have always been captivated by the magic of a great customer experience.
As a kid, I gleamed every time I'd walk back into my hotel room and see all my belongings neatly stacked on the corner of a freshly made bed. These days, there is no greater feeling to me than a sigh of relief and the weight lifted off my shoulders when the person on the other side of the chat understands exactly what I'm struggling with and assures me they have a plan to help me.
One of my natural gifts is to look at a situation and see how things can be better, which allows me to help companies make their customer experience their competitive advantage.
I was born and raised in Atlanta, Georgia, but I now reside in Dublin, Ireland with my partner Jack and our daughter Eva. I've always been a tactile learner and I gravitate toward creating things with my hands, such as cooking or pottery. I'm also fascinated by social media marketing and find great joy in creating content for TikTok and Instagram. And if you want to know my idea of the perfect afternoon, it includes a trip to a local cafe to catch up with an old friend over coffee.
My Best Work
I'm a customer-focused strategist transforming the way companies serve their users through effortless support journeys. With nearly fifteen years of experience building memorable customer experiences, I bring a thoughtful perspective and blend of creative chops and digital data-savviness. I'm entrepreneurial at heart and a team player recognized for my empathetic approach and expansive ideas. I'm proud to be an award-winning leader with extensive experience leading teams of all sizes toward a common vision.
My obsession is to create memorable customer experiences that drive brand loyalty and build lifelong fans. I thrive when I can put on my design thinking hat and go through the iterative process to understand consumer behavior, challenge assumptions, redefine problems and create innovative solutions to prototype and test. My best work comes from collaborative projects where I can learn from diverse backgrounds and experiences, and I actively seek out opportunities to work alongside people smarter than me.
I'm most energized at work when I'm...
Creating compelling stories with data
Conducting user research
Brainstorming and ideating
Learning about consumer behavior and psychology
Breaking down complex problems into actionable steps
Thinking about solutions at scale