I would describe myself as overly ambitious, energetic, and young at heart. I hold a Master’s Degree in leadership and strategy execution from The Georgia Institute of Technology and was recognized as a 40 Under 40 recipient from Georgia State University, where I received my Bachelor’s degree in business administration.
By day, I'm the Global Head of Quality & Customer Insights at Wix - a popular website builder empowering people to grow their presence online. I have also worked with companies such as WhatsApp, Mailchimp, and The Ritz-Carlton and I've led global teams ranging anywhere from 2 to 250 people.
By night, I am the founder and creator of Jobtips - a corner of the internet dedicated to helping people grow and thrive in their careers. I'm committed to demystifying the workplace and sharing actionable steps to help people achieve their ambitious career goals. Since launching Jobtips, I have helped thousands of people through my various social media accounts, virtual women’s community, and my digital products and courses.
I was born and raised in Atlanta, GA but I currently live in Dublin, Ireland with my partner Jack. A perfect afternoon in my eyes includes a patio with an ocean view, Justin Bieber playing in the background, and a crisp glass of Sauvignon Blanc.
My Best Work
I'm a customer-focused strategist transforming the way companies serve their users through effortless support journeys. With over twelve years of experience building memorable customer experiences, I bring a thoughtful perspective and blend of creative chops and digital data-savviness. I'm entrepreneurial at heart and a team player recognized for my empathetic approach and expansive ideas. I'm proud to be an award-winning leader with extensive experience leading teams of all sizes toward a common vision.
My obsession is to create memorable customer experiences that drive brand loyalty and build lifelong fans. I thrive when I can put on my design thinking hat and go through the iterative process to understand consumer behavior, challenge assumptions, redefine problems and create innovative solutions to prototype and test. My best work comes from collaborative projects where I can learn from diverse backgrounds and experiences, and I actively seek out opportunities to work alongside people smarter than me.
I'm most energized at work when I'm...
Creating compelling stories with data
Conducting user research
Brainstorming and ideating
Learning about consumer behavior and psychology
Breaking down complex problems into actionable steps
Thinking about solutions at scale